Case ManagementDRP DecisionsDRP EvaluationsDRP Hearing Contact InfoCase Coordinator ContactsInsurance Company AddressesForthright AI PrinciplesMediation ProgramForthright Embraces DiversityPrevious Announcements
Forthright, a global provider of process design, automation, and management solutions, has been selected by the State of New Jersey to administer No-Fault Insurance Personal Injury Protection (PIP) arbitrations under the State’s Automobile Insurance Cost Reduction Act.
SOC Compliant Logo
Forthright is a SOC II Type II Compliant Organization
Forthright Logo
Administrator of the New Jersey No-Fault PIP Arbitration Program
Forthright Logo
Administrator of the New Jersey No-Fault PIP Arbitration Program
Announcements
NEW USER PORTAL AVAILABLE ON AUGUST 3

Forthright is excited to announce the launch of our new user portal. This redesigned portal delivers improved performance, enhanced security, and a suite of new features to make your experience more efficient and user-friendly. The new portal completely replaces the existing one. However, no action is required on your part—your case information, username, and password will all remain the same. The updated interface is designed to be intuitive and straightforward, so you can continue navigating the system with ease.

 NEW MRO FEE (effective May 15, 2025)

Due to an increase in fees charged by the Medical Review Organizations selected by the Department of Banking and Insurance, the required fee to be submitted with a request for MRO report will be $1,450. Please note this change when requesting an MRO report on or after May 15, 2025.

 FORTHRIGHT ANNOUNCES NEW AI PRINCIPLES FOR RESPONSIBLE DISPUTE RESOLUTION

Forthright is proud to unveil its Artificial Intelligence (AI) Principles, effective October 1, 2024. These principles reinforce Forthright's commitment to ethical AI practices in administering dispute resolution services for the NJ No-Fault PIP Arbitration program.

Key guiding principles include:

  • Maintaining the independence of arbitrators.

  • Ensuring integrity and fairness in AI use.

  • Strengthening oversight and customer service through AI.

These principles demonstrate Forthright's dedication to transparency, accountability, and enhancing user experiences in the evolving AI landscape.

For more information, please see the full AI Principles here.

 FORTHRIGHT INTRODUCES NEW DRP USER EVALUATION PROGRAM

Forthright is always interested in what the PIP community thinks of the NJ No-Fault PIP Arbitration program. Accordingly, Forthright is introducing a new method for parties to provide feedback on DRP hearings and awards, effectively bifurcating the process. Beginning August 31, 2023, parties will be provided with two opportunities to give feedback. First, parties will be able to evaluate the hearing process immediately after the hearing is closed through the time the award is processed. And again, for a period of 30 days after the award is processed, parties will be able to evaluate the award. (Parties will remain able to submit evaluations under the prior method for a period of 30 days for Awards rendered prior to August 31.) Forthright encourages party engagement with the new evaluation process so we can continue to provide the high quality arbitration program the New Jersey PIP community has come to expect.

Have Questions or Need Help? Contact Us
Important Information and Documents
New Jersey PIP arbitration program is entirely self-funded through user fees and places no burden on New Jersey taxpayers.
Forthright, a global provider of process design, automation, and management solutions, has been selected by the State of New Jersey to administer No-Fault Insurance Personal Injury Protection (PIP) arbitrations under the State’s Automobile Insurance Cost Reduction Act.
SOC Compliant Logo
Forthright is a SOC II Type II Compliant Organization
New Jersey PIP arbitration program is entirely self-funded through user fees and places no burden on New Jersey taxpayers.