The global tragedy of the COVID-19 virus has left a devastating and permanent impression. As vaccines are introduced and distributed we hope that the end of this crisis is near. But until that time, nothing is more important to Forthright than the well-being of our employees, DRPs, parties and others who use our No-Fault PIP arbitration program.
From the beginning of this crisis, Forthright responded quickly to protect the health and safety of staff, DRPs and users while not hindering the prompt and fair resolution of New
Jersey’s PIP disputes. Prior to the Governor’s shutdown order in March of 2020, Forthright had already migrated its entire staff to remote working and instituted telephonic “in-person” hearings. By the summer, Forthright developed, tested and implemented a virtual hearing program whereby every in-person hearing can be conducted remotely by secure videoconference. As of the end of the 2020, over 4,500 hearings were conducted using this
videoconference capability without any changes to our user or DRP scheduling procedures. All these actions were taken without delaying any Forthright hearings.
In 2021, Forthright will further enhance the administration of this program so that any user can continue to have their dispute heard promptly, efficiently, fairly and safely.