Case Management
DRP Decisions
DRP Evaluation
DRP Hearing Contact Info
Case Coordinator Contacts
Insurance Company Addresses
Forthright Embraces Diversity
Previous Announcements
Forthright, a global provider of process design, automation, and management solutions, has been selected by the State of New Jersey to administer No-Fault Insurance Personal Injury Protection (PIP) arbitrations under the State’s Automobile Insurance Cost Reduction Act.
SOC Compliant Logo
Forthright is a SOC II Type II Compliant Organization
Forthright Logo
Administrator of the New Jersey No-Fault PIP Arbitration Program
Forthright Logo
Administrator of the New Jersey No-Fault PIP Arbitration Program
FORTHRIGHT LAUNCHES PIP MEDIATION PROGRAM

Forthright introduces a new tool to enable parties to embrace the cost savings alternative of settling their cases – a free, upfront PIP Pilot Mediation Program for any party with a scheduled in-person PIP hearing in the NJ arbitration program. The Pilot Mediation Program allows parties to meet via video conference with a trained and experienced DRP/Mediator to discuss the specific issues preventing resolution of their case.  The mediation will take place early in the arbitration process and can allow all parties to avoid the expense of preparing comprehensive arbitration submissions, or the time necessary to prepare for the arbitration hearing. 

If you are interested in learning more about the Forthright NJ PIP Pilot Mediation Program, click on the Information about Mediation on this Case link in your case management page. You will receive additional information on the program and instructions on how Forthright will initiate contact with all parties to obtain consent and schedule a Zoom mediation within the following 30 days.

A MESSAGE FROM FORTHRIGHT REGARDING COVID

The global tragedy of the COVID-19 virus has left a devastating and permanent impression.  As vaccines are introduced and distributed we hope that the end of this crisis is near. But until that time, nothing is more important to Forthright than the well-being of our employees, DRPs, parties and others who use our No-Fault PIP arbitration program.

From the beginning of this crisis, Forthright responded quickly to protect the health and safety of staff, DRPs and users while not hindering the prompt and fair resolution of New Jersey’s PIP disputes. Prior to the Governor’s shutdown order in March of 2020, Forthright had already migrated its entire staff to remote working and instituted telephonic “in-person” hearings. By the summer, Forthright developed, tested and implemented a virtual hearing program whereby every in-person hearing can be conducted remotely by secure videoconference.  As of the end of the 2020, over 4,500 hearings were conducted using this videoconference capability without any changes to our user or DRP scheduling procedures.  All these actions were taken without delaying any Forthright hearings.

In 2021, Forthright will further enhance the administration of this program so that any user can continue to have their dispute heard promptly, efficiently, fairly and safely.

FORTHRIGHT PROVIDES ADDITIONAL INFORMATION ABOUT VIDEOCONFERENCE PILOT PROGRAM

Please click here for additional information about Forthright's Videoconference Pilot Program for in-person hearings.

FORTHRIGHT INTRODUCES AUTOMATED VIDEOCONFERENCING FOR IN-PERSON HEARINGS

Forthright is proud to introduce a pilot program allowing users of the NJ No-Fault arbitration program the ability to appear for In-Person (IP) hearings via Zoom meetings. Currently, all IP hearings are being conducted telephonically in compliance with social distancing guidelines and orders propounded by state and local governments. The Videoconference Pilot Program expands the options for party representatives (and any witnesses) to appear before a Dispute Resolution Professional (DRP) for IP hearings. FOR IMPORTANT INFORMATION click here.

For specific responses to questions about the Videoconference Pilot Program, please see the Appearance by Video Pilot Program FAQ link.

TELEPHONIC ONLY APPEARANCES FOR IN-PERSON NO-FAULT ARBITRATION HEARINGS TO CONTINUE

Forthright continues to require all In-Person hearings be conducted telephonically. The telephonic only hearings requirement will remain in effect until further notice as we continue to monitor Executive Orders from the Governor’s office and recommendations of the CDC and NJ Health Department. We do not make this decision without careful consideration of the limitations it may impose. However, the NJ No Fault arbitration rules provide for this course, and such presentations have been effectively utilized thousands of times since the beginning of our administration of this program. We urge you to remember that the most important steps you can take are self-care. Thank you for your cooperation and your understanding, as together we navigate this challenging situation.

Have Questions or Need Help? Contact Us
Important Information and Documents
New Jersey PIP arbitration program is entirely self-funded through user fees and places no burden on New Jersey taxpayers.
Forthright, a global provider of process design, automation, and management solutions, has been selected by the State of New Jersey to administer No-Fault Insurance Personal Injury Protection (PIP) arbitrations under the State’s Automobile Insurance Cost Reduction Act.
SOC Compliant Logo
Forthright is a SOC II Type II Compliant Organization
New Jersey PIP arbitration program is entirely self-funded through user fees and places no burden on New Jersey taxpayers.